Monday Musing: How can we strike a balance between the convenience of technology and the richness of personal connections?

I heard the above  quote at the 75th Anniversary Celebration of the Fulbright program the other week, and it really struck me as an eloquently put reminder of the power of relationships. 

While Murrow’s world was diplomacy during the Cold War, it strikes me that his quote is worth re-reminding ourselves of in an age where technologically-powered communications is increasingly replacing in-person. 

The way I read Murrow’s quote is that human relationships count for more than any amount of well-crafted strategy or compelling argument. Even money has its limits. I know multiple founders, for example, refuse extraordinary offers for their company simply because they didn’t like the person on the other side of the table.

As we get locked into online echo chambers, or transfer more and more of our interactions to entirely virtual, the muscle of being able to build relationships (particularly with people who are different to us) starts to atrophy. While tech can streamline processes, enhance productivity, and provide incredible insights,  it can’t replace the human element. 

Let’s not miss the magic of the last three-feet. It’s not just about the action, but the intentionality—bringing energy, eye contact, and engaged body language to make those final three feet truly powerful.

And if you can’t connect in-person, pick up the phone or set up a video call! One study found that hearing someone’s voice makes a big difference. Voice-based interactions (like phone calls and video chats) were found to be more effective in creating strong social bonds compared to text-based interactions (like emails and texts).

Study participants expected phone calls to be awkward, but those who called felt happier and closer to their person than those who emailed. This was true whether it was for friends or strangers. It’s often the thought, not the act, that’s uncomfortable. So, go ahead—make that call!

Check out the image below for more ideas to keep those crucial “last three feet” in sight.

Is there anyone I could be more intentional about going the final three feet for in order to strengthen our relationship? 

Put the effort in to not only connecting in-person but maximising the connection by being present and engaged. 

What I’ve been up to over the week that was.

I had the honour of sharing the stage with some incredible speakers at the Association for Talent Development (ATD) conference in New Orleans! Highlights included some inspiring chats with the charismatic and insightful Matthew McConaughey and the graceful and determined Venus Williams. I’ve shared some of the key insights from these conversations on my LinkedIn—don’t miss out on the wisdom they offered! 

I’ve been really enjoying the Pivot podcast—always packed with great insights. I also discovered History’s Secret Heroes read by the amazing Helena Bonham Carter last week. It’s been fascinating to dive into these hidden stories from history. Check them out if you’re looking for something new to listen to!

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