The fast-moving consumer goods sector straddles many of the biggest challenges facing business today. Whether it be supply-chain ethics, COVID disruption, technology adoption, or the shifting of regulatory and social expectations, leadership in the sector must be brave.

It was a pleasure to speak at the AFGC 2020 Future Leaders Forum, I valued the opportunity and the conversations I’ve since had with many of you. Below I have a few takeaways to stimulate a continued dialogue about what new world leadership looks like…

LISTEN: Courage mindset

Globally sought-after inspirational speaker Michael Crossland turns heart-breaking adversity into powerful fuel for change:

Life is about choices. Michael Crossland was born fighting for his life and is living proof that adversity is not about what happens to us, but how we deal with it. Still striving for quality of life everyday, Michael is pursued globally to speak to the highest level of leaders, amongst sport, business and education, to empower people to start creating the world they want to live in, today.

A businessman and elite sportsman, Michael asks, are you a passenger or a pilot? He points out, ‘because there are people in this world that would do anything to have your bad day’. After releasing his first autobiography in 2016, he is now a number 1 bestselling author across 6 different countries. We ask Michael, how do you go about building your resilience, like a muscle, day in and day out?


WATCH: Crisis-led transformation

When I sat down to chat with Ron Gauci part-way through COVID, we discussed the mindset leaders need to cultivate in order to turn crisis-imposed business disruption into crisis-led business transformation. Ron’s practical and experienced-based tips seem to have struck a chord with the LinkedIn family and so this insights paper seeks to break down the information into actionable steps to take when every decision feels difficult. Here are the key points from our conversation.

1.     Turn data into positive action.

2.     Listen with empathy. Communicate with fact.

3.     Formulate a strategy and communicate your plan.

4.    The most important sustainable value is you.


Download: Customer Empathy Map

Downloadable Customer Empathy Map

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